Terms & Conditions
for Lansor IT Services
Last Updated: May 2026
Please read these Terms and Conditions carefully before using our services.
Introduction
These Terms and Conditions (“Terms”) govern the relationship between Lansor IT (“we”, “us”, “our”) and you (“Client”, “you”, “your”) for the provision of IT services, support, consulting, and related solutions.
By engaging our services, you agree to be bound by these Terms.
Our Services
We provide Managed IT Support, Cyber Security, Cloud Solutions, VoIP, Web Development, IT Consulting, Digital Transformation, and other related services as agreed in writing.
All services will be delivered with reasonable skill and care in accordance with industry standards.
Client Responsibilities
You agree to:
- Provide us with accurate information and timely access to your systems when required
- Maintain appropriate backups of your data
- Ensure your staff cooperate with our team
- Keep your passwords and access credentials secure
- Notify us promptly of any issues or changes in your requirements
Payment Terms
- All invoices are due within 14 days of the invoice date unless otherwise agreed.
- We may charge interest on late payments at 8% above the Bank of England base rate.
- Prices are exclusive of VAT unless stated otherwise.
- We reserve the right to suspend services if payments are overdue.
Service Level Agreement (SLA)
Response and resolution times are as defined in your specific service agreement or proposal. We will use reasonable endeavours to meet agreed SLAs.
Intellectual Property
All intellectual property rights in our software, tools, documentation, and materials remain with Lansor IT or our licensors. You are granted a limited, non-exclusive licence to use them for the duration of our agreement.
Confidentiality
Both parties agree to keep confidential all information disclosed during the course of our engagement and not to use it for any purpose other than fulfilling the agreement.
Data Protection & GDPR
We comply with all applicable data protection laws including the UK GDPR and Data Protection Act 2018. We act as a data processor when handling your data and will only process it in accordance with your instructions and our Data Processing Agreement.
Liability
- Our total liability to you shall not exceed the total fees paid by you in the 12 months preceding the claim.
- We are not liable for any indirect, consequential, or punitive losses.
- We are not responsible for data loss where you have not maintained adequate backups.
Termination
Either party may terminate the agreement with 30 days’ written notice. We may terminate immediately if you fail to pay outstanding invoices or breach these Terms.
Force Majeure
We are not liable for any delay or failure to perform due to events beyond our reasonable control (e.g., power failures, cyber attacks, pandemics, etc.).
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
Changes to Terms
We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our services after changes constitutes acceptance of the new Terms.
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Lansor IT
Email: info@lansor.co.uk
Phone: +44 3300 436046