Frequently Asked Questions
Where is Lansor IT based?
We are headquartered in the North East of England, with a strong support network that allows us to serve clients across the entire UK and Africa.
What types of businesses do you support?
We support a wide range of organisations, including: Healthcare, Charities, Schools & Universities, Estate Agents, Legal Firms, Manufacturing, Recruitment, Transportation & Logistics, and Corporate businesses.
Do you only work with large companies?
No. We work with businesses of all sizes — from small and medium-sized enterprises (SMEs) to larger organisations with multiple sites.
What services do you offer?
We provide Managed IT Support, Cyber Security, Cloud Solutions, Cloud Hosted VoIP, IT Consulting, Web Development, Digital Transformation, and more.
Do you offer 24/7 support?
Yes. Our monitoring systems run 24/7, and our team is available for urgent support outside normal business hours.
How quickly do you respond to support requests?
Most urgent issues are responded to within 15 minutes during business hours. We also offer guaranteed response times based on your service package.
What is Managed IT Support?
It’s a proactive service where we take full responsibility for your IT infrastructure — monitoring, maintaining, securing, and optimising it so you don’t have to worry about technology problems.
Do you help with Cyber Security?
Absolutely. We offer comprehensive cyber security services including Cyber Essentials certification, ransomware protection, staff training, and 24/7 threat monitoring.
How much do your services cost?
We offer flexible, tailored packages. Pricing depends on your business size, number of users/devices, and the level of support required. We provide clear, transparent quotes with no hidden fees.
Do I need to sign a long-term contract?
We offer flexible contract options. Many clients start with a 30-day or 3-month agreement so they can experience our service first.
What happens if I want to leave?
There are no hefty exit fees. We aim to earn your business every month through excellent service.
How do you handle data security and compliance?
We take data protection very seriously. All our processes are GDPR compliant, and we help clients meet industry standards such as NHS Digital, SRA, KCSIE, and Cyber Essentials.
How do I get started with Lansor IT?
It’s simple. Contact us for a free consultation. We’ll discuss your needs, carry out an IT health check if required, and provide a clear proposal.
Can you support our existing IT provider?
Yes. We can work alongside your current providers or take over completely — whichever works best for you.
Do you offer free consultations?
Yes! We offer a no-obligation initial consultation to understand your challenges and show you how we can help.